The TCMR Framework is reviewed regularly to ensure its relevance in measuring the key aspects of estate management. It covers 5 areas – Estate Cleanliness, Estate Maintenance, Lift Performance, Service & Conservancy Charges (S&CC) Arrears Management and Corporate Governance. Each area is presented as a single indicator and results are banded as Green, Amber or Red.
Note: The Financial Adequacy indicator is under study and details will be announced when ready.
TCMR Colour Banding and Scoring Methodology
[a] Counts refer to the number of weighted observations made relating to estate cleanliness, or estate maintenance issues, during HDB’s inspections to estates as part of TCMR.
[b] If the result for lift performance is green, this generally means that the occurrence of lift faults and downtime is at an acceptable threshold, defined as less than 2 lift faults per 10 lifts and less than 1 hour of downtime per lift each month.
[c] If the result for S&CC arrears management is green, this generally means that the level of S&CC accounts and amount in arrears is at an acceptable level, defined as less than 4 in 100 households owe arrears for 3 months or more and less than 40% of the monthly collectible S&CC for the town is overdue.
Please refer to the TCMR scoring methodology here
(PDF, 184 KB).
The Estate Cleanliness and Estate Maintenance indicators under the TCMR Framework are based on the data collected from estate inspections carried out by HDB officers.
To ensure consistency in the recording of observations, HDB officers are guided by a set of performance standards checklist during the inspection.
Staff of the Town Councils are invited to join the inspections with the HDB officers. Together with them, the HDB officers carry out the estate inspections covering common areas of residential blocks and shops, open areas, market/hawker centres, and bin centres that are managed and maintained by the Town Council. In particular, the areas include:
- Ground floor; void deck; letterbox area
- Lift lobbies; lift landings
- Apron floor; apron drains
- Open areas; turf areas; facilities; bin centres
Please refer to the examples of common Estate Cleanliness and Maintenance observations here.