MND introduced the TCMR in 2009 to provide residents with objective information about the key areas of estate management and facilitates residents to engage with their Town Councils in these areas to jointly improve our towns over time. Since its implementation, the annual TCMR has provided a useful source of feedback to both residents and their Town Councils on the management of their towns.

TCMR Results

TCMR Framework

The TCMR Framework is reviewed regularly to ensure its relevance in measuring the key aspects of estate management. It covers 5 areas – Estate Cleanliness, Estate Maintenance, Lift Performance, Service & Conservancy Charges (S&CC) Arrears Management and Corporate Governance. Each area is presented as a single indicator and results are banded as Green, Amber or Red.

TCMR Indicators

tcmr-framework

Note: The Financial Adequacy indicator is under study and details will be announced when ready.


TCMR Colour Banding and Scoring Methodology

TCMR Colour Banding and Scoring Methodology

Explanatory notes:

[1] If the result for lift performance is green, this generally means that for every 10 lifts, less than 2 breakdowns occur per month and less than 2 in 100 lifts have a non-functioning Automatic Rescue Device.

[2] If the result for S&CC arrears management is green, this generally means that less than 4 in 100 households owe arrears for 3 months or more and less than 40% of the monthly collectible S&CC for the town is overdue.

Please refer to the TCMR scoring methodology here.

TCMR Estate Inspection

The Estate Cleanliness and Estate Maintenance indicators under the TCMR Framework are based on the data collected from estate inspections carried out by HDB officers.

To ensure consistency in the recording of observations, HDB officers are guided by a set of performance standards checklist during the inspection.

Staff of the Town Councils are invited to join the inspections with the HDB officers. Together with them, the HDB officers carry out the estate inspections covering common areas of residential blocks and shops, open areas, market/hawker centres, and bin centres that are managed and maintained by the Town Council.  In particular, the areas include:

  • Ground floor; void deck; letterbox area
  • Lift lobbies; lift landings
  • Apron floor; apron drains
  • Open areas; turf areas; facilities; bin centres

Please refer to the examples of common Estate Cleanliness and Maintenance observations here.