Written answer by Ministry of National Development on repairs of HDB carpark gantries

Apr 8, 2025

Questions No: 6702 and 6719

Questions by: Ms Joan Pereira and Mr Liang Eng Hwa

Ms Joan Pereira: To ask the Minister for National Development with regard to HDB carpark gantries (a) what is the frequency of repair for these gantries; (b) what are the most common problems with these gantries; and (c) what measures will HDB implement to improve on their quality and reliability.

Mr Liang Eng Hwa: To ask the Minister for National Development (a) whether HDB monitors the serviceability of HDB carpark gantries; and (b) whether the reliability and serviceability of gantries at HDB carparks can be further improved.

Answer:

The Electronic Parking System, or EPS, is implemented in most HDB car parks. HDB engages service providers to manage the EPS car parks to ensure smooth operations and carry out routine monthly maintenance of the EPS equipment.  

Common types of systems-related issues include network connectivity issues, barrier malfunction and power failure. At times, the issues faced by motorists are not EPS-related but because they had insufficient value in their cashcards or a faulty In-Vehicle Unit.

Each service provider has a 24-hour call centre to assist motorists via the intercom system installed at the entrances and exits of the EPS car parks. If the issue cannot be rectified remotely, service providers are required to respond onsite and resolve system issues within 60 minutes under normal traffic and weather conditions. They are to notify HDB if more time is needed for complex cases.

HDB conducts regular audits on the service providers, and reserves the right to impose liquidated damages for failure to meet contractual requirements. HDB will continue to work closely with the service providers to provide motorists with a smooth parking experience.