Written answer by Ministry of National Development on complaints lodged by third-party lift contractors on OEM vendors’ non-adherence to voluntary commitments for repairs and warranty periods

Nov 6, 2025

Question No: 883

Question by: Mr Gerald Giam Yean Song

To ask the Minister for National Development (a) how many complaints have been lodged by BCA-registered third-party lift contractors since 2019 regarding Original Equipment Manufacturer (OEM) vendors’ non-adherence to voluntary commitments; (b) how does the Competition and Consumer Commission of Singapore enforce the fair, reasonable, and non-discriminatory pricing commitments by OEM vendors; and (c) what improvements in pricing, delivery time, and warranty periods have been observed since 2019.

Answer:

The Building Construction Authority (BCA) and Competition and Consumer Commission of Singapore (CCS) have not received any feedback regarding Original Equipment Manufacturer (OEM) vendors’ non-adherence to voluntary commitments since 2019.

If there are complaints lodged by third-party lift contractors regarding non-adherence to the commitments, CCS will investigate and take necessary action.