Written answer by Ministry of National Development on animal welfare and cruelty complaints lodged against pet boarders and groomers

Jan 8, 2025

Question No: 6392

Question by: Mr Louis Ng Kok Kwang

To ask the Minister for National Development in each year for the past five years (a) how many animal welfare and cruelty complaints have been lodged against (i) pet boarders and (ii) pet groomers; and (b) what are the top three complaints raised against (i) pet boarders and (ii) pet groomers, respectively.

Answer:

The number of complaints against pet boarders and pet groomers relating to animal welfare and cruelty concerns received by NParks in the last three years is shown at Table 1.

Table 1: Number of animal welfare- and cruelty-related complaints against pet boarders and groomers from 2022 to 2024

* NParks only started tracking the breakdown of the number of complaints from 1 April 2022 onwards.

The most common complaints against pet boarders include overcrowding of pets in facilities, dog walking practices, and noise disamenities from dog barking. Complaints against pet groomers primarily involve allegations of injuries to animals during the grooming process.