TCMR Indicators	Result
Estate Cleanliness Examines town cleanliness in areas such as presence of litter, bulky refuse and graffiti.	All TCs scored “Green”
Estate Maintenance Examines town maintenance in areas such as damaged pipes/walls and obstructions in common areas.	11 TCs scored “Green” 5 TCs scored “Amber”
Lift Performance Examines the performance of lifts as measured by frequency of lift breakdowns and functioning of the Automatic Rescue Device (ARD)[1].	All TCs scored “Green”
S&CC Arrears Management Examines the effectiveness of TCs’ S&CC arrears management.	All TCs scored “Green”
Corporate Governance Reflects the strength of TCs’ corporate governance through governance-related observations by their auditors and their self-declared compliance with the Town Councils Act (TCs Act) and the subsidiary legislations such as Town Councils Financial Rules (TCFR).	12 TCs scored “Green” 4 TCs scored “Amber”

Observations

The broad observations for the indicators are as follows: 

a) Estate Cleanliness. All TCs were banded “Green” as they had less than 4 counts of cleanliness observations per block on average. 

b) Estate Maintenance. 11 TCs were banded “Green” and 5 TCs were banded “Amber”. TCs which had less than 4 counts of maintenance observations per block on average were banded “Green”, while TCs which had 4 to less than 8 counts of maintenance observations per block on average were banded “Amber”.

c) Lift Performance. All TCs were banded “Green” as there were less than 2 breakdowns every month for every 10 lifts managed by the TCs, and the lifts' ARD failure rate was zero.

d) S&CC Arrears Management. All TCs were banded “Green” as there were less than 4 in 100 households that owed arrears for 3 months or more and less than 40% of the monthly collectible S&CC for the town was overdue.

e) Corporate Governance. 12 TCs were banded “Green” and 4 TCs were banded “Amber” due to one item each of non-compliance with the TCs Act and/or TCFR:

i) Aljunied-Hougang – Failure to maintain updated accounts and records of expenses due to an internal control weakness where the TC failed to record expenses incurred in a timely manner. This was also the reason why the auditor had qualified AHTC’s financial statements;

ii) Bishan-Toa Payoh – Accepted quotations were not circulated to the TC for information as required in the TCFR; 

iii) Tampines – Incorrect amount transferred from the Operating Fund to the Sinking Fund and Lift Replacement Fund. The TC had identified the computational error and rectified it, but it is still considered a case of non-compliance as the correct amount was not transferred within one month after the end of the quarter. 

iv) Tanjong Pagar – Approval for the transfer of budget from other areas to “Cleaning and Utilities Expenses” was obtained only after the expenditure was incurred.  

TCMR Review

The current set of TCMR indicators and methodology have been in place since FY2012. MND has been reviewing them to see how they can better reflect residents’ experience. For FY2018, the areas measured under the Estate Cleanliness and Estate Maintenance indicators have been updated to sharpen the focus on issues of public health/hygiene, public safety and the living environment. These include increasing the severity levels for observations such as overflowing refuse in bin chutes, and adding new items such as snapped/dangling tree branches. The remaining indicators are being reviewed progressively and details will be announced when ready.  

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[1] The ARD brings the lift car to the nearest lift landing during a power failure.