Written answer by Ministry of National Development on proposal for set-up of smaller satellite HDB service office in Hougang

Sep 22, 2025

Question No: 119

Question by: Mr Dennis Tan Lip Fong

To ask the Minister for National Development whether HDB can consider setting up a smaller satellite service office in the Hougang area for the convenience of residents living in the vicinity who require physical face-to-face services with staff and beyond e-kiosk services, after the closure of its office at Block 814 Hougang Central.

Answer:

The HDB Hougang Branch was closed on 1 Sep 2025 to facilitate the development of the mixed commercial and residential site at Hougang Ave 10 / Hougang Central

To ensure continued service for residents, HDB has implemented several measures.

First, HDB has opened a 24-hour e-Lobby at the ground floor of Block 806 Hougang Central. HDB has also set up e-Lobbies in Bukit Panjang in 2018 and Queenstown in 2022. The e-Lobby is equipped with self-help machines such as HDB e-Service kiosks for residents to access HDB services and complete transactions such as mortgage and rental payments. These services are also available on the HDB InfoWEB and Mobile@HDB app.

Second, to guide residents in using these e-services, as a transitional measure, HDB has stationed a service ambassador at the e-Lobby until Oct 2025. We will continue to monitor the situation, and may consider extending the availability of the service ambassador, if there is a need to do so. 

Third, for complex transactions or transactions requiring wet-ink signatures to be made in person, residents can book an appointment at the Sengkang Branch located at Rivervale Plaza, which is accessible by train and multiple bus services. 

We recognise that some residents may have accessibility needs or face exceptional circumstances. For these residents, they may reach out to HDB directly to be served in-person at the Hougang e-Lobby.