Our goal is to transform our OneService digital products consisting of the OneService (OS) App and Portal into a one-stop community platform to meet residents’ diverse municipal needs. MSO works closely with our partner agencies, Town Councils and the industry to find ways to tackle municipal issues efficiently and effectively, as well as to promote greater neighbourliness and kampong spirit in the neighbourhood.


OneService. One App. A Brand New Experience.

Log in Page  (OS App 4.0)

New User Interface
The OS App will not just be for feedback reporting, but also as a tool to inform and engage the residents, and to allow simple transactions. The new design is “modular” to allow new modules to be incorporated over time.

OneService App 

Submit Case Module
The new design allows users to report cases in a simple, easy and convenient way.  We have enhanced the geotagging experience so as to enable our partner agencies and Town Councils to locate the issues and respond to your cases in a timely manner.  

Find Parking (beta) Module
Motorists can locate the nearby public and commercial car parks. It contains useful car park information such as parking rates, operating hours and car park entrances.  For this beta module, the lot availability and height clearance of some car parks are displayed.

 Categories and Sub Cats  (OS App 4.0) 

Start Parking Module
For URA and HDB coupon car parks, motorists can initiate an electronic parking session through this module which is similar to the app.  The payment transaction will be processed through

Find Parking  (OS App 4.0)