MANGO PORTAL @ TPE

NEIGHBOUR BONDING, LOCAL, LINKS

MangoPortal @ TPE is a one-stop platform for Toa Payoh East residents to apply for social assistance such as hot meals, short-term financial support (ComCare),medical supplies and bursaries.

Click here to access the site.

BETTER.SG

NEIGHBOUR BONDING, LOCAL, LINKS

Better.sg is a non-profit volunteer-run organisation that builds, supports and promotes innovative digital tools to address societal issues.

Click here to visit Better.sg for directory of tools which serve a variety of social needs, such as helping users to look for relevant government grants/schemes and volunteering opportunities as well as to provide community support for local services.

LITTERATI

LITTERING, OVERSEAS, LINKS

Litterati is a mobile app that allows users to capture their personal impact made by uploading and geotagging photos of litter picked. Aggregated data can be used by governments and corporation to improve their policies and practices for cleaner and more sustainable environments. If you want to find out more, checkout the TED talk on the Litterati app!

To download:
From Google Play Store, click here.
From Apple Store, click here.

Source: TED, available: youtube.com/watch?v=es4w3WUcrN0

 

SCRATCHBAC

NEIGHBOUR BONDING, LOCAL, LINKS

Scratchbac is a proximity-based favour app which allows you to offer or get help from users nearby. Find people with similar interests or get to know of interesting happenings and deals in your locale. You can also share your stories, knowledge and resources, and benefit from the collective strengths of the community. For more information or to download the app, click here to visit Scratchbac.

 

GOODHOOD.SG

NEIGHBOUR BONDING, LOCAL, LINKS

GoodHood.SG is an app which aims to foster social ties among residential communities. The app allows verified neighbours to connect with each other to chat, offer/request help, give/sell items, and offer/list services. There are various interest groups for users to connect to and find kakis to experience these hobbies together. For more details or to download the app, click here.

 

ONESERVICE APP

LITTERING, LINKS

The OneService App by the Municipal Services Office (MSO) allows you to conveniently make bookings, feedback on municipal issues, receive neighbourhood updates and help your neighbour in need. For more details or to download the app, refer to the graphic or click here.

 

DON’T KNOW HOW TO BE A GOOD NEIGHBOUR, THEN HOW?

NEIGHBOUR BONDING, LOCAL, EDUCATIONAL MATERIALS, TIPS/ADVICE, INFOGRAPHICS, COMMUNITY INVOLVEMENT, MSO

Don’t know how to be a good neighbour, then how?

Check out these bite size infographics by Singapore Kindness Movement and HDB on how be a good neighbour! Your small everyday actions with your neighbours are more important than you think. Even with COVID-19, there are a ton of ways to stay connected with each other. Let’s all play our part to make our living environment warm and friendly by giving each other a smile or wave!

Source: Municipal Services Office, available (Neighbourliness section): mnd.gov.sg/mso/resources

  

HOW TO BE A GOOD NEIGHBOUR

NEIGHBOUR BONDING, LOCAL, EDUCATIONAL MATERIALS, INFOGRAPHICS, TIPS/ADVICE, INDIVIDUAL INVOLVEMENT, CMC

With the holiday season coming up, here are some tips on being a great neighbour! What’s even better is that these tips can be applied all year round. Find out how you can be a considerate neighbour by disposing of your bulky items properly, and keeping noise levels down during quiet hours.

Source: Community Mediation Centre (Dec 2020), available: cmc.mlaw.gov.sg/publications/edms

 

WHAT HAPPENS WHEN YOU FEED PIGEONS?

PIGEON FEEDING, LOCAL, EDUCATIONAL MATERIALS, INFOGRAPHICS, COMMUNITY INVOLVEMENT, MSO

Do you know what happens when you feed pigeons? This action may seem inconsequential, but it actually results in a host of problems! Read on to find out why we shouldn’t feed pigeons, and what could happen if you’re caught feeding pigeons.



Source: Municipal Services Office, available (Birds section): mnd.gov.sg/mso/resources

 

WHAT YOU CAN DO TO STOP PIGEON FEEDING?

NEIGHBOUR NOISE, LOCAL, EDUCATIONAL MATERIALS, TIPS/ADVICE, COMMUNITY INVOLVEMENT, MSO, NPARKS

Have you ever seen others feed the pigeons even though you know it’s wrong? Most people wouldn’t know what to do when encountered with a pigeon feeder. Try to reach out to these pigeon feeders and find out why they feed the pigeons. You can also explain the negative outcomes that come with feeding the pigeons in your neighbourhood.

Here are a few ways you can help to stop pigeon feeding! Remember that small actions can lead to a huge difference, let’s all play our part.



Source: Municipal Services Office, available (Birdssection): mnd.gov.sg/mso/resources

 

UNDERSTANDING THE PIGEON PROBLEM

PIGEON FEEDING, LOCAL, EDUCATIONAL MATERIALS, TIPS/ADVICE, COMMUNITY INVOLVEMENT, CNA

Pigeon feeding is a key reason behind the pigeon population growth and resultant hygiene and infrastructural issues. Learn about the different strategies used to control the pigeon feeding in this episode of Channel News Asia’s Talking Point.

How could residents in your community work together to reduce pigeon feeding practices?



Source: Channel News Asia, available: youtube.com/watch?v=8d3fiAlazOk

 

CNA’S INVESTIGATION ON NEIGHBOUR NOISE

NEIGHBOUR NOISE, LOCAL, EDUCATIONAL MATERIALS, TIPS/ADVICE, COMMUNITY INVOLVEMENT, CNA

Channel News Asia’s Talking Point investigates how neighbour noise remains a highly challenging issue faced by affected HDB residents. Learn about the existing pathways to resolution for related neighbour disputes in this video.

What community-led solutions would you suggest to help your neighbour affected by neighbour noise?



Source: Channel News Asia, available: youtube.com/watch?v=4MzWTj0-xaI

 

YOU’RE FACING SOME NEIGHBOUR NOISE, THEN HOW?

NEIGHBOUR NOISE, LOCAL, EDUCATIONAL MATERIALS, TIPS/ADVICE, INFOGRAPHICS, INDIVIDUAL INVOLVEMENT, MSO

So much noise, then how?

Check out these bite size infographics by Singapore Kindness Movement and HDB on how to make the living environment more harmonious for everyone. Let’s all play our part inbeing more considerate neighbours, and in showing kindness and understanding to others when they might be causing you some disturbance.







Source: Municipal Services Office, available (Neighbourliness & Noise sections): mnd.gov.sg/mso/resources

NOTE TO INFORM NEIGHBOUR ON NOISE

NEIGHBOUR NOISE, LOCAL, EDUCATIONAL MATERIALS, TIPS/ADVICE, INFOGRAPHICS, TEMPLATES, INDIVIDUAL INVOLVEMENT, MSO

Having an upcoming party or DIY renovation works? Inform your neighbour in advance about noisy activities. Neighbours are less likely to be annoyed if they are informed of upcoming noise-causing activities.

Download the below graphic from Municipal Services Offices (MSO) to help you inform your neighbours via text messaging, email or as a printed note!



Source: Municipal Services Office, available: oneservice.gov.sg/story/index/Inform%20your%20Neighbours%20of%20Scheduled%20Activities

Or use this template prepared by the Municipal Services Office (MSO) to inform your neighbours of scheduled activities that could lead to noise:

• Dear neighbour, e will be [insert activity, e.g. having renovation works, shifting furniture, having a gathering, taking care of a newborn] on [Insert date and time].  We will try our best to keep the volume down, and we seek your understanding on the occasional noise that you might experience. Please let us know if there are specific days or timeslots that we should take note of, e.g. if you are having an important meeting or interview during that time, and we will try our best to keep the volume as low as possible during that time. Thank you. From your neighbour, [Name and block/unit number]
• 亲爱的邻居： 我们将在X月X日[日期] X点[时间]进行XX [活动名称，例如装修工程、移动家具、聚会、照顾新生儿等]。我们将尽力降低噪音，希望您能见谅。 如果有需要我们特别留意的日子或时段，比如说您有重要的会议或面试，请让我们知道。我们会尽量配合、压低音量。谢谢。 您的邻居 [姓名和大牌/单位号码]
• Kepada para jiran,Kami akan [Isikan aktiviti, contoh, melakukan kerja pengubahsuaian, mengalih perabot, mengadakan perjumpaan, menjaga bayi barulahir] pada [Isikan tarikh dan masa]. Kami akan cuba yang terbaik untuk kurangkan bunyi dan kami memohon persefahaman anda mengenai bunyi bising sekali sekala yang mungkin anda alami. Beritahu kami jika ada hari atau waktu tertentu yang perlu kami ketahui, contoh, jika anda mengadakan perjumpaan atau temuduga penting pada waktu itu, dan kami akan cuba yang terbaik untuk kurangkan bunyi. Terima kasih. Dari jiran anda, [Nama dan nombor blok / unit]
• அன்பார்ந்த அண்டைவீட்டாரே, நாங்கள் [தேதி, நேரத்தைக் குறிப்பிடவும்] -இல்[நடவடிக்கையைக் குறிப்பிடவும் எ.கா. வீட்டுப் புதுப்பிப்புப் பணிகளை மேற்கொள்ளவிருக்கிறோம், அறைகலன்களை நகர்த்தவுள்ளோம், வீட்டில் ஒன்றுகூடலை நடத்தவுள்ளோம், பிறந்த சிசுவைப் பராமரிக்கவுள்ளோம்]. சத்தத்தைக்குறைவாக வைத்திட நாங்கள் முயற்சி செய்வோம். அதே வேளையில் அவ்வப்போது உண்டாகக்கூடிய அதிக சத்தம் பற்றியபுரிந்துணர்வை உங்களிடம் நாடுகிறோம். நாங்கள் கவனத்தில் எடுத்துக்கொள்ள வேண்டியகுறிப்பிட்ட தேதிகள் அல்லது நேரம் இருந்தால், எ.கா. உங்களுக்கு முக்கியமான சந்திப்போநேர்காணலோ இருந்தால், எங்களிடம் தெரிவியுங்கள். அந்நேரத்தில் சத்தத்தைக் குறைக்க எங்களால்முடிந்தவரை முயற்சி செய்வோம். நன்றி. உங்கள் அண்டைவீட்டுக்காரர் [பெயர் மற்றும் பிளோக்/வீட்டு எண்]

 

NEIGHBOUR NOISE IN HDB SETTINGS

NEIGHBOUR NOISE, LOCAL, EDUCATIONAL MATERIALS, TIPS/ADVICE, INFOGRAPHICS, INDIVIDUAL INVOLVEMENT, MSO

With increased flexible working/studying arrangements, more residents are at home now. Let’s all play our part in creating a pleasant neighbourhood for all. Find out how you can be a good neighbour and what to do if your neighbours are making too much noise.  

Feel free to take a look at the infosheet on the current noise regulations and guidelines in Singapore!





























Source: Municipal Services Office, available (Noise section): mnd.gov.sg/mso/resources

MYTHS ABOUT MEDIATION

NEIGHBOUR NOISE, , EDUCATIONAL MATERIALS, TIPS/ADVICE, INFOGRAPHICS, INDIVIDUAL INVOLVEMENT, CMC

There are a lot of misconceptions around the mediation process. Here are some common myths about mediation, such as how it is easier to call the police than to go for mediation. Mediation is the 2nd step after you have tried to talk to your neighbours, but to no avail. Therefore, by inviting a neutral third party to discuss the neighbourly dispute, it becomes an important process to maintaining friendly relations with your neighbours.



Source: Community Mediation Centre (Mar 2021), available: cmc.mlaw.gov.sg/publications/edms

 

THE MEDIATION PROCESS AND UNDERSTANDING YOUR NEIGHBOUR’S POV

NEIGHBOUR NOISE, LOCAL, EDUCATIONAL MATERIALS, TIPS/ADVICE, INFOGRAPHICS, COMMUNITY INVOLVEMENT, CMC

Ever wondered what the CMC mediation process was like? Here are some scenarios of what leads up to the escalation how the mediation process usually goes on. Just remember that the CMC mediation services should only be engaged when both parties fail to come to a compromise without the intervention of a third party.

Try using the FOCUS method to talk to your neighbours first before approaching external parties to step in!





Source: Community Mediation Centre (Jan & Jun 2018),available: cmc.mlaw.gov.sg/publications/edms

 

HOW TO DEAL WITH A NOISY NEIGHBOUR

NEIGHBOUR NOISE, LOCAL, EDUCATIONAL MATERIALS, TIPS/ADVICE, INFOGRAPHICS, INDIVIDUAL INVOLVEMENT, CMC

Noise disturbances are common in any high-rise and high-density living environments. When facing noisy neighbours, people usually want the fastest resolution. To some, this might be in the form of calling the authorities to complain about the noise.

However, no one likes a visit from the authorities. They might not be aware that their actions are causing disturbances to those around them, or they might not be the ones who are creating the noise issue. Let’s try to approach the noisy neighbour using the 5-step “FOCUS” method created by the Community Mediation Centre (CMC)! This allows both parties to come to a compromise and avoids damaging neighbour relations.

A little bit of communication goes a long way in neighbour relationships!





Source: Community Mediation Centre (Mar & Apr 2020),available: cmc.mlaw.gov.sg/publications/edms

 

ANTI-HIGH-RISE LITTERING POSTERS

HIGH-RISE LITTERING, LOCAL, EDUCATIONAL MATERIALS, INFOGRAPHICS, INDIVIDUAL INVOLVEMENT, MSO, NEA

The National Environment Agency (NEA) and the Municipal Services Office (MSO)worked together to develop a multi-disciplinary experiment, to tackle the perennial issue of high-rise littering in HDB estates. A four-component experiment design, involving behavioural science, eye tracking, surveys and predictive modelling, was developed to test the effectiveness of five types of public education poster messages in deterring high-rise littering behaviour.Each poster message was designed to highlight different consequences(environmental positive, environmental negative, social positive, social negative, and financial consequences) of high-rise littering. Findings from on-ground observations showed that the use of these specially designed posters led to a reduction in high-rise littering in the experiment area. Find out more about this experiment here.

If you notice, the posters that have the highest effectiveness in reducing high-rise littering behaviours incude messages revolving around (1) social positive practices (i.e., being a good neighbour), (2) social negative practices (i.e., how littering dirties your neighbours’ clothes), and (3) environmental negative practices (i.e., how littering attracts pests and pigeons). This would be good to keep in mind if you would like to design your own public education materials about high-rise littering.







Source: Municipal Services Office, available: mnd.gov.sg/mso/newsroom/speeches/view/nea-mso-anti-high-rise-littering-message-design-project

 

DONATION, RESALE AND REPAIR CHANNELS

BULKY WASTE, LOCAL, TIPS/ADVICE, LINKS, INDIVIDUAL INVOLVEMENT, NEA



Photo by JackChurch on Unsplash, available: unsplash.com/photos/LZ8NzZrByts

Do you have clothes, household items or gadgets which you are no longer using but in good condition? Or, a broken appliance which could possibly be repaired and re-used again? National Environmental Agency (NEA) has collated a comprehensive list of organizations which you could take items ranging from books, apparel, groceries, electrical equipment to furniture for donation, sale and repair.

Click here to check out the channels and related information on how to contact the organizations, or visit: nea.gov.sg/our-services/waste-management/donation-resale-and-repair-channels

 

WAYS TO FREECYCLE BULKY ITEMS

BULKY WASTE, LOCAL, EDUCATIONAL MATERIALS, TIPS/ADVICE, COMMUNITY INVOLVEMENT

Don’t want to engage in Town Council’s services to remove your bulky waste? Or maybe you think that your items are too good to be discarded just like that. Don’t fret! There are a ton of freecycling groups in Singapore where you can give away (& receive) free pre-loved items!

Freecycling is a green movement where instead of selling or throwing an item away, the community gives away something they no longer need. Think Carousell – but free! Check out these freecycle groups across Singapore, where some are right in your backyard here in Toa Payoh. You can even start your own freecycling group if none of these groups interests you.

OLIO (food) (inspiration)

OLIO is a free sharing app that is widely used around the world! OLIO connects neighbours with each other and with local businesses so surplus food can be shared, not thrown away. Although this is largely different from the bulky waste, this app shows how small actions collectively can lead to big changes. 6,310,450 users all around the world have joined this movement, 65,312,492 portions of food have been shared and this equates to 191,782,035 car miles saved! 62 counties have participated in the OLIO free sharing movement, including Singapore!
olioex.com

Singapore Freecycle Network (freecycle)

The Singapore Freecycle Network is a private Facebook group that brings together people with a common goal – to reduce waste! This is part of the larger, worldwide, Freecycle Network which consists of 5,352 Town Groups and 10,198,511 members across the globe. It's a grassroots and entirely non-profit movement of people who are giving (and getting) stuff for free in their own towns and thus keeping good stuff out of landfills.

The goal of the Singapore Freecycle Network is to reduce waste by connecting people who are giving goods to others who are seeking the same goods. It's a grass root and entirely non-profit movement of people who are giving (& getting) stuff for free. It's all about re-use and keeping good stuff out of landfills. Whether you're looking to discard or acquire an item, you've come to the right place. Computers, furniture, clothing, magazines - no item is too big or too small. Since this is a FREEcycle group, all WORKING items must be 100% FREE and not subjected to exchange or sale.
facebook.com/groups/sgfreecycle/about
freecycle.org/town/Singapore

Freegan (freecycle)

Freegan in Singapore is a private Facebook group for like-minded freegans in Singapore to share their treasures and ideas, while communicating and collaborating better. A freegan is someone who rejects consumerism and seeks to reduce waste, especially by retrieving and reusing discarded items.

We become freegans to save money, to save people, or to save the earth. Some do it for all the above!
facebook.com/groups/freeganinsingapore/about/

If you’re interested, you can learn more about the Freegan lifestyle in Singapore here! They have a beginner’s guide to Freeganism and organise events for this community.
freeganinsingapore.wordpress.com/

Give away (Singapore) (freecycle)

This group has been created for all people of Singapore to give away things that we don't need anymore for free. There are situations when we can't sell an item because it is not in a perfect condition but we would not like to throw it away either. There may be other people who find these items useful and they don't mind that they aren't brand new. So, why not give these things away to those who will use them? Let's make Singapore a greener place by sharing what we have.
facebook.com/groups/1122215354469253/

Secondhand IKEA Singapore – Pre-Owned Ikea in SG (freecycle)

Welcome to Singapore's largest and most active community for buying, selling or giving away secondhand IKEA items! (Not affiliated with IKEA in any way.) 
facebook.com/groups/ikeasingaporebst/

FREE loved FURNITURE (Singapore) (freecycle)

This is a community in Singapore on a mission to share and give away preloved furniture and home items as a form 'recycling'. We are known as the Freevo Nation. You can give away and request for items directly in this group. There are people giving away here EVERYDAY! Just request directly from the person who posted.
facebook.com/groups/freevo/?fref=mentions

Trash Nothing App

Trashnothing is an app meant to enhance the FreeCycle website and make it more accessible and convenient to use. It’s still a beta test, but you could form your own group such as this or even contribute your efforts and enhance this current app!
trashnothing.com/beta/singapore-freecycle

 

TOWN COUNCIL’S BULKY ITEMS REMOVAL SERVICES

BULKY WASTE, LOCAL, EDUCATIONAL MATERIALS, TIPS/ADVICE, INDIVIDUAL INVOLVEMENT, TOWN COUNCIL

Did you know that Town Council provides a FREE bulky item  removal service to all HDB residents? Check out how to make a request, when  this service is available and what you can request to remove. Calling this  service will ensure that your bulky waste will not clutter your environment  which might cause an inconvenience to your fellow neighbours!



Image created by Nicole Thio Su Wen.

Phone call: btptc.org.sg/ContactUs/OurOffices
Online submission: btptc.org.sg/OurService/BulkyItemRemovalService

WHAT HAPPENS WHEN YOU LITTER?

LITTERING, LOCAL, EDUCATIONAL MATERIALS, INFOGRAPHICS, INDIVIDUAL INVOLVEMENT, MSO, NEA









Source: Municipal Services Office, available (Cleanliness section): mnd.gov.sg/mso/resources