When HDB flat lessee Mdm Tan sought HDB Higher Technical Officer Mr Jackson Ye’s assistance in dealing with a flaking kitchen ceiling which was peeling badly, he not only arranged for repairs to be carried out quickly. In fact, he also personally supervised the contractor who promptly fixed the problem.
Noticing that the toilet ceiling was flaking as well, Mr Ye went the extra mile to buy his own paint and sealant to help Mdm Tan repair the ceiling single-handedly after work.
This was but one example of Mr Ye’s extraordinary service and dedication to work. A familiar figure in Toa Payoh North, he has been in HDB for 24 years, and is known for his willingness to put in additional efforts. At times, he would even dip into his own pocket to help residents with tasks such as clearing the kitchen gully chokes or patching up pipe joints.
For his exemplary service and thoughtfulness, Mr Ye was recently presented with the PS21 Star Service Awards by Deputy Prime Minister and Minister-in-Charge of the Civil Service Teo Chee Hean at an award presentation ceremony on 6 May 2009. In his opening address, DPM Teo recounted Mr Ye’s story, commending him for being “a mediator, a listening ear and an ambassador of HDB.”
Public Excellence
Apart from Mr Ye, six other equally outstanding officers from the MND Family were presented with the PS21 Star Service Award. They were each recognised for demonstrating an exceptional level of understanding, empathy and sensitivity in their course of duty, and making an impact on the people they have served.
As DPM Teo puts it, these officers truly exemplify the Public Service values of integrity, service and excellence. They constantly seek new ways to improve their service standard, take the initiative to anticipate customer needs, and go beyond the requirements of their job to help members of the public.
At the same time, DPM Teo said in summary, “As you can see, engaging and working with our customers, and bringing them on board as our partners has much benefits. I urge every agency to continue to engage our customers to build up a partnership of trust and cooperation.”
- Mrs Mahalakshmi Sithamparanathan
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